Eco Care Clean

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Terms & Conditions

1. Definitions

  • “We”, “Us”, “Our” refer to Eco Care Clean.
  • “Customer”, “You” refer to the person or entity receiving services, including agents, brokers, or third parties placing orders on your behalf.
  • “Actual Cost” means any additional expenses not included in the original written quotation.
  • “Work” refers to all services provided, including but not limited to cleaning, floor care, restoration, sealing, and related services.
  • “Property” means any residential or commercial premises where the services are carried out.
  • “Price” refers to the total amount stated on the invoice issued.
  • “Terms of Trade” refer to the contractual terms outlined in this document.
  • “Privacy Policy” governs how we collect, use, and manage personal information as outlined in Section 13.
  • “Emergency Call-Out” refers to urgent services required for situations such as water damage, flooding, or similar emergencies.
  • “Consumer Act” refers to the Consumer Guarantees Act 1993.
  • “Health & Safety” refers to the Health and Safety at Work Act 2015.

2. Estimates

Any pricing provided before a formal written quotation is considered an estimate only and is not legally binding. If costs are expected to exceed the estimate, you will be informed in advance.

3. Payment Terms

  • Payment may be required in advance or as a deposit prior to service commencement.
  • Business customers must settle invoices within 20 working days of the invoice date.
  • Non-business customers must pay by the invoice due date unless otherwise agreed in writing.
  • Late payments may incur interest charges.
  • Services may be suspended if payment is overdue by more than 7 days.

4. Cancellation Policy

  • Cancellation is made less than 24 hours before the scheduled service, or
  • Access to the property is not provided at the agreed time.

5. Customer Obligations

To ensure smooth service delivery, customers must:
  • Ensure all work areas are clear and accessible
  • Remove items from floors and surfaces where work will be performed
  • Provide access to electricity, water, and parking
  • Ensure the property is unoccupied during service (where required)
  • Remove pets from the premises

6. Limitation of Liability

  • Our liability for any claim is limited to a maximum of $550.
  • Customers are advised to maintain appropriate insurance for valuable items.
  • We are not liable for indirect, consequential, or economic losses.

7. Dispute Resolution

Any concerns or disputes must be reported in writing within one business day of service completion.

8. Accidents, Breakages & Theft

Any incidents, damages, or claims of theft must be reported in writing within one business day. Failure to notify within this timeframe may result in claims being declined.

9. Health & Safety

Customers must ensure all health and safety risks are addressed before work begins. We reserve the right to cancel or postpone services if unsafe conditions are identified. All work complies with the Health and Safety at Work Act 2015.

10. Photos & Videos

We may take photos or videos during service for quality control, training, or marketing purposes. By accepting our services, you consent to this usage.

11. Privacy Policy

Collection

We collect personal information such as name, contact details, payment information, and service-related data.

Use

Your information is used for:
  • Service delivery
  • Payment processing
  • Customer communication
  • Marketing (with consent)
  • Legal compliance

Disclosure

Information may be shared with:
  • Contractors and service providers
  • Financial institutions
  • Legal or regulatory authorities
  • Third parties with your consent

Storage & Security

We use secure systems and procedures to protect your personal information.

Access & Correction

You may request access to or correction of your personal information at any time.

Cookies

Our website uses cookies to enhance user experience. Disabling cookies may affect functionality.

Third-Party Links

We are not responsible for the privacy practices of external websites linked on our platform.

Policy Updates

This policy may be updated periodically and changes will be published on our website.

12. Force Majeure

We are not liable for delays or failure to perform services due to events beyond our control, including natural disasters or unforeseen circumstances.

13. Electronic Communications

Electronic communications, including emails and digital approvals, are considered valid and legally binding.

14. General Terms

  • These Terms & Conditions are governed by the laws of New Zealand.
  • Any disputes will be resolved in New Zealand courts.
  • These terms may only be amended in writing with mutual agreement.
  • In the event of any conflict, these Terms & Conditions will take precedence over other agreements.
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